Finding a long-term resident to stay in your rental property can be a daunting job. To acquire sustainable residents who will remain for a longer time, utilize effective Mountain House resident retention strategies. A number of residents stay for the sense of community; others might remain for lower costs once lease renewal time comes. Yet, others could be captivated by the beautiful environment or the processing of maintenance requests being completed in a timely competent manner by a property management company.
Even with the reasons residents might remain or go, property managers and landlords should consider the move out costs associated with your property becoming vacant. This amount can be hefty and lead to you losing profit you could have earned had you retained the resident or had a plan in place to replace the resident quickly. Having established Mountain House resident retention strategies can help you foster a close relationship with your residents. For instance, if a renter of yours was thinking about leaving, they would trust you and inform you of their plans. Having this information beforehand can provide you with significantly more time to get a replacement.
Customer Service
One of the first Mountain House resident retention strategies to implement is to truly understand the desires of your residents. Some property managers are taken aback when residents have opposing or unkind things to say about them. This can happen due to a number of reasons. One of these reasons is your lack of communication with the renter. Residents long to be heard. Even though customer service is a major element in meeting the resident’s needs, property managers tend to not give attention to what really matters when conversing with residents. A number of property managers might develop resentment towards such phone calls or interactions since it piles on more work to an already busy day. Then again, what property managers should realize is that customer service is the most important portion of the day.
Open Communication
Customer Service can be a broad issue. Mountain House resident retention strategies involve diving deep into what your customer service experience means for your renters. In general, customer service shouldn’t be considered as a task. It is a part of interaction and relationship building. An effective open communication relationship is not going to happen overnight. You are engaging in a constant testing phase with your resident from the time your tenant signs your rental property lease. They will try to understand what is your updating process, what your communication style is, how quick you will react to requests, and how open you are – where you can either be particular with your job procedures or laidback and receptive to conversation. Some tenants can be busy and might be unable to respond to phone calls. Consider sending texts or simple reminders about things rather than accumulating everything into one arbitrary long phone call.
Listen and Take Action
Mountain House residents want to be attended to. There is a reason why they are reaching out to you, whether their side of the story is correct or not. Hear them out with anything they have to say. They will feel validated when you give them time to voice their views. Listening, as with any relationship, demonstrates that you care more than only getting the job done and shows that you care about them as an individual. Avoid starting out your sentences or answers with “no” or saying “no, we can’t do that.” Always give a solution or alternative to go together with their ideas even though your solution could cost the resident money or might not be exactly what the tenant believes is proper or has in mind as the solution.
Complete in a Timely Fashion
Residents lean towards a deeper appreciation when service requests are dealt with quickly and effectively. Even if you execute the job correctly and to their preferences, if it requires several months to do it, they can still hold resentment against you. When you complete jobs in a quick and timely fashion, your Mountain House tenants will trust you more as a property manager. Set aside time out of your busy schedule to quickly do the task. You will realize that even taking 10 minutes to give appropriate attention to a service request asked for not too long ago will go a long way in maintaining your renter lease after lease.
An effective resident retention strategy boils down to timeliness and careful listening in doing service requests. Imagine all the opportunities that you can create as you focus more on your relationship with your residents. Interested in learning more about Real Property Management One? Contact us online or call us at 925-794-8339 and ask for a free assessment for your Mountain House property.
We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. See Equal Housing Opportunity Statement for more information.
