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7 Ways to Improve Tenant Communication

Ever heard the saying that you can’t over-communicate with someone?  This saying can not be more true when it comes to communicating with your tenants. Staying in contact with your tenants via phone, email, or even carrier pigeon will make managing your rental property a lot easier. Please no unannounced, unnecessary visits though! We have provided 7 communication tips from the leader in Dublin Property Management.

1.       Take the emotion out of it–

Leasing out your property is a business venture. Keep it that way. Whether you have awesome tenants, or perhaps problematic ones, please keep the owner-tenant relationship a professional one. It is hard to not be emotionally attached to your property, but do your best to not take it too personal. Communication should be honest and clear.

2.       Do more. Lots more–

From property management in Dublin, CA to Tracy, your tenants deserve to hear from you often. This is your tenants home, and they love to know what is going on at all times. Whether phone, email, text, or mail-it doesn’t matter, just make sure you are staying in constant communication. 

3.       Work Locally–

If you do decide to hire a professional property management company, be sure they have Dublin property management experience. Each market location is unique in their own way. Find someone who is experienced with property management in Dublin and you’re on your way.

4.       Set clear expectations–

Unmet expectations are a quick way to sour a relationship. Be clear with your expectations. The experience will be much more enhanced on both sides of the relationship if clear expectations are laid out. Clear communication of expectations should start at the time of the lease signing.

5.       Don’t be overbearing–

You tenants do not want or need your advice on how to setup their household. Let them make it theirs. Your focus should be to help simplify and streamline the process to make things easier. Be sure to keep yourself available in case they have questions or maintenance requests.

6.       Hard Copies–

The idea of “nail and mail” has been around for a long time for good reason—it works; especially with legal issues or financial matters. Hard copies of official documents and paperwork has proven to be the best method. Phone and email are good ways to stay in communication, but a posted hard copy has a much more official feel and legality to it.

7.       Certify your mail–

Many Dublin property management firms certify every piece of mail that goes out for business purposes. This is a good method to ensure receipt or denial of mail. A record is kept either way. Also, be sure to keep copies of all email communication, both good and bad, for potential dispute resolution.

When managing your own property, tenant communication can be an overwhelming experience. Use the tips provided to help ease the burden. If you find a good Dublin property management partner, many of the stresses and inconveniences can be handled for you. Like to learn more? Contact us

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